Goode ISO9000 Plan

Implementation and system support is undertaken by a senior consultant with extensive quality systems experience. The activities include:

Implementation

• Facilitation of departmental groups to identify and map processes and procedures.
• Preparation of the Quality Manual and procedures.
• Staff awareness training.
• Internal quality audits against the written procedures.
• Facilitating the implementation of any changes .
• Guidance on the selection of an Assessment Body.
• Attendance on the day of the assessment .
• Modifications to the Quality Manual and procedures following the assessment.

On-going or existing systems support

• Gap analysis against the ISO9000 standard.
• Audit scheduling.
• Internal quality audits against the written procedures.
• Facilitating the implementation of any changes .
• Staff awareness training.
• Staff and customer surveys.
• Continuous improvement planning.
• 2^nd party audits.
• Helpline.